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Website Privacy Policy and Cookie Notice

Website Privacy Policy and Cookie Notice

In this policy, we explain how Pro-Skool (Pro-Skool International B.V.) and its subsidiaries handle any personal data that we obtain through our websites or when you contact us by mail or phone. We will follow the law when you share personal data with us.

The Pro-Skool websites are:
https://www.pro-skool.com

When you continue to browse the websites, such as reading the content or clicking on a link, or contact us by mail or phone, you consent to us using your personal data in the way that we describe here. This also includes the placing of cookies as explained below.

If you have any questions about our use of personal data for our Pro Skool app, please take a look at our App Privacy and Cookie Notice.

Information you provide to us

We collect the following information when you use our websites or contact us:

– When you contact us by mail, phone or through the contact form or chat on our websites: we collect your name, email address or phone number, and any other information you may provide to us.

– When you browse the website or contact us with commercial inquiries: we collect general analytics data and any contact and other information you provide to us.

We use this information:

– To reply to your information request when you contacted our call center or have a customer question.

– For our own marketing communication correspondence, including to follow up on leads.

We store:
– Customer inquiries and support information for up to a year.
– Marketing information for up to two years.

We process this data based on your consent. In case of customer support we need to be able to provide you that service. It is not a contractual or statutory requirement to provide this information.

Information we obtain about you

We also use Google Analytics and the Facebook Pixel in the way described below.

Sharing information

We sometimes share your personal data with other companies. This includes outside service providers that we use for processing your data, for example:
– Companies that provide chat and other support functionality.

– Companies that support us in sending emails and other messages related to our marketing.

We require these companies to adequately safeguard your personal data and not use your data for any other purpose not authorized by us.

We might sell (part of) our business to another company. Such transfer of ownership could include the transfer of your personal data to the buyer if the data directly relates to that (part of the) business.

We will also release personal data to the authorities, if we are compelled to do so by law.

We will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes.

You should also know that your personal data may be transferred from your home country to third parties. If you are an EU resident, this could imply that we also transfer data to countries that do not offer an adequate level of protection for your personal data. When we transfer this data, we will do so only when we have put in place appropriate safeguards to protect your personal data. Please contact us to get a copy of the safeguards that we have put in place. Our contact details are at the bottom of this text.

Cookies

We use the following cookies

Name How Long Placed By Reason
PHPSESSID For the time of the session. Deleted when you close your browser window. Pro-Skool To allow for a consistent browsing experience.
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_ga

1 minute

2 years from set/update

Google Inc. We use Google Analytics. This is a web analytics service provided by Google, Inc. to count visitors to our websites and analyse their usage of the site to help us determine the value of our content to our users. www.google.com/policies/privacy

We have included a Facebook pixel on our website, and Facebook may capture some of your data that way. Please refer to the Facebook Privacy pages for more information on how Facebook may collect and use your data, including any personal data: https://www.facebook.com/about/privacy/.

Facebook Conversion Tracking Pixel

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians.

Please click here if you would like to revoke your permission:

https://www.facebook.com/ads/website_custom_audiences/.

Your rights

You have the right to request access to your personal data that we process. You also have the right to:

  • Rectify incorrect personal data or erase it in certain circumstances.
  • Restrict or object to the processing of your personal data.
  • Receive your data so that you can use it elsewhere (data portability).

Where we process data based on your consent, you also have the right to withdraw your consent at any time but we would like to point out that this does not affect the lawfulness of the processing before the date that you withdrew your consent.

If you wish to exercise any of the above rights, please write us at privacy@pro-skool.com. We will respond to all requests within a reasonable timeframe. You also have the right to lodge a complaint with your local EU data protection authority for unresolved complaints.

Version information

Version 7 December 2018

Cookies were last updated on 7 December 2018

This information can be viewed on https://www.pro-skool.com/privacy/website-notice